We are thrilled to have you as our valued customer and want to ensure your shopping experience is as seamless as possible. This Shipping Policy provides essential information about the shipping and delivery of your orders. Please take a moment to review this page to familiarize yourself with our shipping practices.
1. Shipping Destinations
Multi Brands Wholesales Ltd currently ships to customers within Germany, European countries, USA, Canada, Latina, Asia, Africa and Mid East. If your location is not within this list, please contact our customer support team to explore alternative shipping arrangements.
2. Order Processing Time
a. Processing Time: We strive to process and prepare your order for shipping as quickly as possible. Most orders are processed within 7 days from the date of order placement. Please note that this processing time may vary during peak seasons or holidays.
b. Order Verification: For security reasons, some orders may require additional verification, which may cause a slight delay in processing. Our customer support team will reach out to you if any further information is needed.
3. Shipping Methods
We work with reputable shipping carriers to ensure the safe and timely delivery of your orders. The available shipping methods will be displayed at checkout, and you can choose the one that best suits your needs. Shipping methods may include standard shipping, express shipping, or other options based on your location. We ship by Aircargo, by land and by sea.
4. Estimated Delivery Time
a. Standard Shipping: The estimated delivery time for standard shipping within US is approximately 7-10 business days. Please note that delivery times may vary based on your location and other factors beyond our control.
b. Express Shipping: If you opt for express shipping, your order will be delivered within 1-3 business days after it has been processed. Express shipping may incur additional charges, which will be displayed at checkout.
5. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and whereabouts of your package during transit.
6. Shipping Costs
a. Standard Shipping: We offer competitive shipping rates for standard shipping based on your order's weight and destination. Shipping costs will be calculated and displayed at checkout.
b. Free Shipping: From time to time, we may offer free shipping promotions on select products or order values. Details about such promotions will be communicated on our website or through our marketing channels.
7. Customs and Duties
For international orders, customs duties, taxes, or other fees may apply depending on your country's import regulations. These additional charges are the responsibility of the recipient and are not included in the product or shipping costs. Please check with your local customs office for more information about potential charges.
8. Shipping Restrictions
Certain items, such as hazardous materials or products with specific shipping restrictions, may not be eligible for shipping to certain locations. Any applicable restrictions will be communicated on the product page.
9. Address Accuracy
Please ensure that your shipping address is accurate and complete to avoid any delays or delivery issues. European Imports shall not be held responsible for orders shipped to incorrectly provided addresses.
10. Changes to this Shipping Policy
European Imports reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting.
11. Contact Us
If you have any questions or concerns regarding our Shipping Policy or the delivery of your order, please contact our customer support team.
Thank you for choosing Multi Brands Wholesales Ltd for your shopping needs. We are dedicated to providing you with exceptional products and services, and we look forward to serving you!
Tel: +49 176 86713731
Email: info@multi-brands-wholesales.com